Frequently Asked Questions
What is your per session fee?
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Each 50-minute psychotherapy session with Sarah Kwan, PhD Licensed Psychologist is $250
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Each 50-minute psychotherapy session with Erica Wang, MA, Associate Psychotherapist is $195
*see FAQ of each clinician's page for specific costs
How long is each individual session and how frequently do I attend?
Each 50-minute psychotherapy session is typically attended weekly at a consistent time both clinicians and clients can count on.
Longer sessions are pro-rated.
What is your cancellation policy?
Our cancellation policy is meant to support you as the client as well as honor the stability of our Practice. Consistent weekly or bi-weekly times provide the foundation for rapport-building and progressive, introspective work so we encourage you to reschedule (availability-dependent) where possible. Instead of a "download," we are able to continue to peel back the layers of the onion, so to speak. The cancellation policy is also designed to support our ability to continue to provide you with optimal services by supporting our clinicians towards a stable schedule and semi-predictable income.
Please cancel 48 hours in advance of your scheduled session. If cancellations occur within 48 hours, you will be charged the full fee of your session. If you are available for a reschedule, your clinician will make every effort to reschedule you for the same week (availability-dependent).
Do you accept insurance?
Our clients use Blue Cross Blue Shield, Cigna, Aetna, United HealthCare, Oxford and many other plans for their out of network benefits. We are not in-network providers. However, we do offer a monthly Superbill to clients who have out of network coverage. Please check with your insurance provider about your coverage and reimbursement details.
Understanding costs in advance.
If you are not using insurance to cover costs, you may ask your provider for a “good faith estimate”. Paying without insurance is referred to as "self pay" or "private pay”. This estimate complies with a government mandate called the “no surprises act.”
The purpose of this act is to make sure clients who don’t have or use insurance are aware of costs ahead of time.
Because our treatments are tailored to your needs, you and your doctor must first discuss goals and a treatment plan to get an expert assessment of recommended duration of treatment. You will always have the free choice of deciding how many appointments you want, though we will provide guidance once you get started.
How do you handle privacy and confidentiality?
All aspects of your treatment are confidential within the practice. Important exceptions include if there is risk that you might
do harm to yourself or someone else. we are mandated reporters for the abuse of protected populations, including
children, elderly and incapacitated adults.